Pilar Puyana

U.S.-raised, Barcelona-based, international marketing specialist.

My experience

Klett World Languages

CRM and Marketing Operations Manager


June 2023 – Current

I manage the development and execution of diverse digital projects, including implementation of CRM and marketing automation processes, maintenance of the U.S. and Canadian e-commerce storefronts, CRM lead database management, and management of lead generation webforms with Zoho CRM and Survey.

I conceptualize and coordinate the creation of marketing materials including sales and product collateral, write, proofread, and edit creative and technical content including flyers, catalogs, brochures, and web ads, and maintain the brand websites using Wordpress and Elementor, while ensuring brand guidelines are met.

Deusto Business School

International Marketing


February 2020 – May 2023

I developed and executed the integrated marketing plan for postgraduate programs across North, Central, and South America, managing an annual budget of €170,000 and driving a 76% increase in international student enrollment from 2021 to 2022.

I oversaw both online and offline marketing initiatives, including third-party educational platform promotions, web content and design, brochure and roll-up creation, and international recruitment fair participation.

I utilized Salesforce and Vertical Response to design and deploy email marketing campaigns, reaching over 3,000 leads per launch with an average open rate of 30-35%.

My education

Across five cities in four countries and various disciplines.

Master’s in European and International Business Management
September 2018 – January 2020
University of Deusto, Bilbao, Spain
Audencia Business School, Nantes, France
University of Bradford, Bradford, UK

Bachelor of Arts in Spanish and Latin American Studies
August 2014 – May 2018
Vanderbilt University, Nashville, USA
Semester abroad at La Universidad de Sevilla

And other skills I’ve picked up along the way

CRM

Zoho CRM, Salesforce

Email Marketing

Zoho Campaigns, Vertical Response, Mailchimp

Design

Canva, Wordpress, InDesign basics

And more

Zoho Survey, Zoho Desk, Google Suite, HTML basics

In my spare time…

… I’m typically reading, here are some of my recent favorites.

I speak…

… a few languages, some better than others.

Spanish, Native

U.S. English, Native

French, Intermediate

Catalan, Elementary

Call or Whatsapp me

+34 675 330 116

Email me

pilar@pilarspuyana.com

Or find me on LinkedIn

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